Refund policy

DOA Claim Policy: Only available for NEXT DAY AIR SHIPPING & UPS 2 DAY!

NOT USPS OR GROUND SHIPPING!

• Claim Deadline: Submit claims within 1 hour of confirmed delivery.
• Evidence Submission: Provide clear video and photo evidence of DOA in the unopened bag to garageaquatics@outlook.com. Make sure to always include "DOA" in the subject title with order number so that we can quickly find your DOA claim. EX. DOA Order#12345
  
• Contact Promptly: Contact us within 1 hour of delivery. Failure to do so voids the warranty.
• Store Credit: Valid DOA claims receive ONLY store credit of the value of purchased item for future purchases. Shipping costs are ALWAYS non-refundable.
• Buyer Responsibility: Buyer covers shipping costs for replacement fish.
• Note: We prioritize quality and transparency. Contact us with any concerns before purchase.

Order Cancellation Policy

FOR FISH AND OTHER ITEMS

• Cancellation Window: Cancel within 12 hours of the placing order for a full refund.
• Standard Restocking Fee: 30% restocking fee deducted from all refunds for canceled orders.
• Canceling for Any Other Reason: Will not be accepted for any refund
• Note: Live fish preparation involves costs; restocking fees help cover these. Please consider purchases seriously. Contact us with questions before ordering.

Returns

• Live Fish Returns: Due to bio-security concerns, we do not accept returns of live fish under any circumstances.
• Non-Refundable Sales: All sales of aquarium equipment, accessories, and fish food are final.
• Shipping Costs: Shipping costs are never refundable.
  

DISCLAIMER: It is your job to research and know your local laws regarding fish or plants. If there is issues with your local customs we do not take responsibility and no refunds will be issued.