Cancellation policy

Last updated: October 14, 2026

This policy covers subscriptions and pre-orders at Garage Aquatics. For regular orders, see our Refund Policy.

Fish Food Subscriptions (Subscribe and Save)

How it works: when you choose Subscribe and Save, you get the subscription discount shown on the product page, and your order ships automatically at the frequency you pick (for example, every 30 days).
Automatic charges: your payment method is charged automatically on each order date until you cancel. The amount includes the product price after your subscription discount, plus any shipping and sales tax.
Cancel anytime: you can cancel online at any time through your account or the subscription link in your order emails. There is no cancellation fee and no minimum number of orders.
Timing: to stop your next order, cancel before your next charge date. Orders already charged or shipped cannot be canceled or refunded.
Change or pause: you can skip an order, change your delivery frequency, change products, or update your address and payment method in your account at any time.
Price changes: if the price of your subscription changes, we will email you before your next charge. You can cancel before that charge if you do not want to continue.
Failed payments: if a payment fails, we will email you and try again. If payment still fails, your subscription may be paused or canceled.
Discounts: the subscription discount cannot be combined with other discount codes unless the offer says so.
Need help canceling? Email info@garageaquatics.com and we will cancel it for you.

Pre-Orders

What a pre-order is: a fish or product we are importing or restocking. The listing shows the expected arrival time. Payment is taken when you place the order.
Delivery timing: imported fish depend on farm supply, import shipments and quarantine, so arrival dates are estimates. We will email you if your pre-order is delayed.
Canceling a pre-order:
- Within 12 hours of placing your order: full refund.
- After 12 hours and before your order ships: refund minus a 30% restocking fee.
- After your order ships: it can no longer be canceled.
If we cannot deliver: if your pre-ordered fish does not survive import or quarantine, or the farm cannot supply it, you can choose a full refund or store credit. No restocking fee applies.
Long delays: if your pre-order is delayed more than 30 days past the estimated date, you may cancel for a full refund.

Live Arrival

Subscriptions and pre-orders are covered by the same Live Arrival Guarantee as all other orders. See our Refund Policy and Shipping Policy for details.

Contact Us

Email: info@garageaquatics.com